Quality of Care

Clinical Care Measures

Patient Experience Survey

At MedStar Union Memorial Hospital, quality and compassionate care are our top priorities. This means our team of health care professionals is committed to providing the best and safest care possible, and embraces ways that we can improve the practices and services for which we are known.

We've created this guide so you can learn the many ways MedStar Union Memorial is working to meet and exceed patient expectations. By sharing how we compare with accepted standards in clinical quality and patient experiences, we hope to give you added confidence in your choice of MedStar Union Memorial as your health care provider.

MedStar Union Memorial is proud of its culture of excellence, and we're serious about continuous improvement and delivering the safest, highest quality health care to you and your family. In fact, our quality efforts have been recognized by some of the industry's leading organizations, including the Delmarva Foundation. For the fifth consecutive year, MedStar Union Memorial received the prestigious Excellence Award for Quality Improvement from the Delmarva Foundation.

To earn this award, MedStar Union Memorial achieved performance rates of 90 percent or above on National Quality Measures used to evaluate recommended treatments for heart attack, heart failure, pneumonia and infection following surgery.

Encouraging a culture of accountability is important to leadership at Baltimore's MedStar Union Memorial Hospital. So...they made this video. By reiterating the very important message, and extending it to the 2500 clinicians and associates, there is no doubt that any act which calls a patient's safety into question, must be reported. All levels of the hospital's leadership give their permission. Take a look.